At Udhayam Powers, we strive to ensure customer satisfaction with our sustainable energy solutions, including solar panels, inverters, and solar plant installations. We understand that circumstances may change, and we aim to make the cancellation, return, and exchange process as smooth as possible. Please review our policy below:
Cancellation Policy
1. Pre-Installation Cancellation: Orders for solar systems,
inverters, or solar plant installations can be canceled free of charge within
24 hours of placing the order, provided no site visits or installation work have commenced.
If cancellation is requested after 24 hours but before installation begins, a cancellation
fee of 10% of the total order value may apply to cover administrative and processing costs.
Once installation work has started, cancellations are not permitted. However, we will work
with you to address any concerns and find a suitable solution.
2. Service Cancellation: For maintenance or repair service bookings,
cancellations can be made free of charge up to 48 hours before the scheduled appointment.
Cancellations within 48 hours may incur a service fee of ₹500 to cover logistical costs.
Return Policy
1. Product Returns: Returns are applicable only for standalone products
(e.g., inverters or accessories) that are unused, uninstalled, and in their original
packaging. Returns must be requested within 7 days of delivery, and the product must be
returned within 14 days of approval. A restocking fee of 15% of the product cost may apply.
Shipping costs for returns are borne by the customer unless the product is defective or
damaged.
2. Defective or Damaged Products: If a product arrives defective or
damaged, please notify us within 48 hours of delivery by contacting us at +91 97867 83731 or
emailing mails2sethumarketing@gmail.com. Provide
photos and a brief description of the issue. We will replace the defective/damaged product
at no additional cost, subject to verification.
3. Installed Products: Once a product (e.g., solar panel,
inverter, or solar plant system) is installed, it is not eligible for return
unless covered under warranty terms. Please refer to the manufacturer’s warranty or our
service agreement for details.
Exchange Policy
1. Eligibility: Exchanges are available for standalone products (e.g.,
inverters) within 7 days of delivery, provided the item is unused, in original
packaging, and free of damage. Exchanges for installed systems are not permitted unless
there is a manufacturing defect covered under warranty.
2. Process: Contact us at +91 97867 83731 or udhayampowers@gmail.com to initiate an
exchange request. After approval, return the product to our location at 474, Bharathiyar St,
Viola Garden, Nehrunagar, Karaikal, Puducherry - 609 602. Shipping costs for exchanges are
the responsibility of the customer unless the exchange is due to a defect.
3. Resolution: We will provide a replacement of equal or similar value,
subject to availability. If an exact replacement is unavailable, a credit note or refund
(minus applicable fees) may be offered.
General Terms
Refunds, where applicable, will be credited within 15 business days of receiving the returned product, credited to the original payment method. Custom-designed solar systems or solar plants are non-returnable and non-exchangeable due to their bespoke nature. Tamil Nadu Government Solar Subsidy Scheme benefits are subject to government terms and cannot be refunded or exchanged by Udhayam Powers. For any queries, reach out to us at +91 97867 83731 or mails2sethumarketing@gmail.com.
11. Contact Information
For any queries, complaints, or concerns, please contact us at: